Veracity Insurance Solutions and its affiliates recognize the privacy concerns of our customers and potential customers who visit our website. We want you to be aware that we collect information through our website for our internal use. We intend to use information collected only in the normal course of our business and as permitted by law. No personal information is required when you visit our website, however, certain information is collected in order to help us to better provide the products and services we offer.
How We Use Customer Information
We use user information to ensure that the content you view and the products you may purchase accurately meet your needs. The information and data we collect may be used for:
- Underwriting and rating policies (for those users who submit an application);
- Providing proper billing;
- Protecting against fraudulent and unauthorized transactions;
- Confirming your identity and servicing your policies and accounts;
- Processing your claims;
- Enhancing your customer experience on our website;
- Addressing areas of confusion and improving the clarity of our content and products;
- Performing other activities as required or permitted by law.
The following sections detail the specific ways the information we collect from our users may be used. Personal, non-public information will not be shared, except as permitted or required by law. Anonymous, non-identifying, or public information may be shared with third-party companies or applications for the purpose of accurately targeting advertisements to users based on their interests.
We may collect nonpublic personal information about you from any or all of the following sources:
- Applications or other forms received from you;
- Insurance transactions you conduct with us or our affiliates;
- Claims information provided in the event of a claim;
- Consumer reporting agencies.
We do not disclose any nonpublic personal information we gather about our customers or former customers to anyone, except as permitted by law. We may disclose nonpublic personal information about you to related or third-party brokers and/or agents, to premium financial service companies, and to third-party companies who perform marketing services for us. We restrict access to your nonpublic personal information to those employees who need to know that information in order to provide products or services to you. We maintain physical and procedural safeguards to guard your nonpublic personal information. We may use your personal information for several purposes, such as monitoring the use of our website so that we can make improvements; diagnosing and solving technical problems; fulfilling customer requests for certain products and services; and sending material of interest (if you have so requested). Sometimes we must collect medical information in conjunction with a claim. We do not use or share your medical information for any marketing purpose, unless we receive your permission.
We may keep the emails you send to us. If you agree to receive e-mail messages from us, we will keep the information you give us to send emails of specific interest to you. Please be careful about the information you give us in an email. As with any public website, this communication may not be secure.
If you have filled out an application, you will have agreed to our email/phone use statement. If you have filled out the first step of an application, provided Veracity Insurance Solutions with your email, and did not complete the application, we may send you a single email reminding you of your unfinished application.
We may provide links to other websites on our site. We are not responsible for the collection, use, or security of information by the companies or organizations outside of our site. Please read the privacy policies of those websites reached through the use of links from our site.
Website Usage Data
You can opt-out to the creation of a user profile, Hotjar’s storing of data about your usage of our site and Hotjar’s use of tracking cookies on other websites by following this opt-out link:https://www.hotjar.com/legal/compliance/opt-out
We use Facebook Pixel Tags to better measure, optimize, and retarget our marketing campaigns.
For information about Facebook pixel opt-out options please visit: https://www.facebook.com/help/568137493302217
Request to hide Facebook ads from certain advertisers: https://www.facebook.com/help/146952742043748
EU Data Subject Rights
If you are a resident of the European Economic Area (EEA), you have the right to: (a) request access to your Personal Data and rectification of inaccurate Personal Data; (b) request erasure of your Personal Data; (c) request restrictions on the processing of your Personal Data; (d) object to processing your Personal Data; and/or (e) the right to data portability (“collectively, “Requests”). For more information about how to get access to Personal Data and for exercising your rights to opt out, you can submit a request here. In the “Comments” section, inform us that you are a an EU resident and that you would like to exercise your individual rights. You also have the right to lodge a complaint with a supervisory authority.